What to do if my basement floods?

8/15/2024 (Permalink)

Quick action is essential in water damage situations.

Basement flooded in Henderson? Response time is critical when addressing standing water in the home to prevent further damages and costs.

Most homeowner’s insurance policies do NOT cover water damage caused by outside sources, like flooding from heavy rain.

This type of coverage may be offered as an endorsement, but it’s likely that any repairs necessary due to flooding from heavy rain into the home, will need to be paid for out of your pocket!

It only takes up to 48 hours for mold growth to begin after a water damage, resulting in further costs, damages, and health risks.

This is why quick action is essential in water restoration situations. Your local team of PROs is just a call away, with 24/7 emergency mitigation service.

Call 270-894-4100 NOW if you have standing water in your home.

Here are the DOs and DON’Ts of basement flooding (until SERVPRO® arrives):

• Remove and prop up wet upholstery, cushions, and colorful rugs
• Prop furniture legs up with wood blocks
• Use a mop to remove some of the excess water
• Do not leave wet fabrics, especially colored fabrics, in place: they will bleed and stain!
• Do not use electronic, plug-in appliances in the affected areas
• Do not use a household vacuum to try and suck up water
• Try to keep out of any rooms with sagging ceilings

SERVPRO® of Henderson, Webster, Union, McLean, & Crittenden Counties is here to help!

8/11/2023 (Permalink)

How do we clean up water damage in a flooded basement?

How do we clean up water damage in Henderson?

Typically, a common area that floods in homes is in the basement or crawl space. Water can run into these areas more easily. Coincidentally, this is also where customers keep their most beloved items and keepsakes. The best way to protect your home and contents is to call a professional. After water damage, the last thing a customer wants is to have mold. Water damage requires a professional to make sure you steer clear of possible mold damage. Here are some techniques you can use to make the process easier before we arrive:

• Use wooden clothespins to hang up clothes, children’s stuffed animals, and photographs that may have been affected.
• Make sure that furs and leather items dry separately and at room temperature.
• Place aluminum foil or wood blocks between furniture and wet carpeting.
• Remove upholstery and cushions for drying.
• Remove any excess water by mopping or blotting until we arrive.

SERVPRO® of Henderson, Webster, Union, McLean, & Crittenden Counties is ready for any size disaster. If your basement floods, call us at 270-894-4100.

Water Damage Clean-up? What is the process for residents of Henderson.

8/3/2023 (Permalink)

Water damage cleanup after a home had several inches of class three water.

Henderson Water Damage

Water damages happen every day. But, most people do not know that mold damage can begin in a matter of hours. Mold growth can indeed be a significant concern following water damage, and having a reliable service like SERVPRO® of Henderson, Webster, Union, McLean, & Crittenden Counties available 24/7 can help mitigate and manage these issues effectively. Here's some additional information you might consider when choosing a restoration company:

1. Prompt Response: Immediate action following water damage to prevent mold growth. Our round-the-clock availability ensures that professionals can assess and address the situation promptly.

2. Experienced Professionals: Trained technicians in handling water damage and mold remediation are vital. Our team has certifications and experience in dealing with such situations.

3. Comprehensive Services: SERVPRO® of Henderson, Webster, Union, McLean, & Crittenden Counties has equipment and training in water extraction, drying, dehumidification, and mold remediation. These services work together to restore the affected areas to their pre-damage condition.

4. Safety Measures: We take extensive measures to protect your home and family during clean-up. We work to contain and minimize the spread of mold spores and further water-damaged contents.

5. Customized Solutions: We work together with our team to ensure whether residential or commercial, your home or business is treated with special care and optimized results. 

6. Insurance Coordination: We work with your insurance company to ensure that your goals and your insurance company's goal are met when it comes to your claim.

   Trust our team of professionals to get your home back to "Like it never even happened" after water or mold damage. 

Water Damage: How fast does it spread?

8/10/2022 (Permalink)

Water damage quickly runs through your home and your contents just as quickly as you read this sentence. Water damage does not only fill everything you own with it, but leaves a path of mold, mildew, and everything in between with it. Here are some places you may not that water can reach in your home: 

• Water quickly spreads throughout your property, saturating everything in its path.
• Water is absorbed into walls, floors, upholstery, and belongings.
• Furniture finishes may bleed, causing permanent staining on carpets.

If you have water damage to your home, please call our offices at SERVPRO® of Madison, Rockcastle, Garrad, & Lincoln Counties. It is best to let a professional dry out your home. Water can reach several places that take professionally drying and cleaning to restore. Trust the professionals to help in the aftermath of water damage!

Water Damage in your Henderson Basement

8/1/2022 (Permalink)

Do you know what to do when your basement floods?

When you walk into your basement and step on that first step to see water pooling under your feet it can be overwhelming. There are several ways to react when water damage is in your home. We don't want your cleanup process to be anything but easy! Here are some techniques you can use to make the process easier before we arrive:

• Use wooden clothespins to hang up clothes, children’s stuffed animals, and photographs that may have been affected.
• Make sure that furs and leather items dry separately and at room temperature.
• Place aluminum foil or wood blocks between furniture and wet carpeting.
• Remove upholstery and cushions for drying.
• Remove any excess water by mopping or blotting until we arrive.

Call your local SERVPRO® of Henderson, Webster, Union, McLean, & Crittenden Counties because we are here to help day and night. 

Is your Henderson Basement Flooding?

3/4/2022 (Permalink)

During this time of year, spring can bring a lot of unwanted flooding. Flooding in your Henderson home can occur when you have low floors. Here are a few tips that you can use to help combat flooding in your basement: 

Location: When rainfall occurs in excess, it can cause your basement to flood. Know your flood zones and check with your insurance company on possible flood damage coverage. 

Basement Drains: If you know your home is in a low area, consider a drainage system or a sump pump. 

Sources: When water damage enters your home, the best way to not allow it to happen again is to find the source. Drains and gutter systems can be placed in the wrong area and can even be placed in a way that directs water to your home, instead of away. Also, knowing your roof, foundation, and other areas to check on cracks and places of weakness. Consider a french drain or gutters that divert into a place not near your home.

When flooding enters your home, you can call a professional to help. Reach out to us at SERVPRO® of Henderson, Webster, Union, McLean & Crittenden Counties.

Categories of Water Damage in your Henderson Home

2/26/2022 (Permalink)

Water damage comes in all shapes and sizes!

Did you know there are three different types of water damage? Water can be a serious issue that causes more than water damage if left untreated by a professional. We have examples and definitions below to help you better understand the three different categories of water.

Category 1: "Clean Water"

This is water from a clean source, such as a broken clean water supply line or faucet. If left untreated, category 1 water can quickly degrade into category 2 or 3 water depending upon such factors as time, temperature, and contact with contaminants.

Category 2: "Gray Water"

This water has a significant level of contamination that could cause discomfort or illness if ingested. Sources for category 2 water may include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

Category 3: "Black Water"

This water is grossly unsanitary and could cause severe illness or death if ingested, and any contact should be avoided. Sources for category 3 water could include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

Knowing these categories could save you time, money, and a possible health risk. Call us today for more information on water damage in your home or business.

New Henderson home, new water damage?

10/28/2021 (Permalink)

New Home Damages Lurking 

When you buy a new home, and especially if you are a new home owner, there are a few things to be aware of after you move into your home. There are several areas that can cause your home water damage. We have listed a few to be on the water for: 

Washing Machine: When a washing machine causes a water damage it is typically because the lines are not draining properly. When these are not working, it can create water to spew out of the line incorrectly or out of the tub of the washer while it is filling up. 

Clogged Gutters: Gutters can be one of the main reasons behind water damage. When a gutter is not in the right place or placed correctly, it cause create water damages. The best way to combat this is to keep them clear of excess remnants, and make sure they can properly drain. 

Roof Damage: Storms are unpredictable. When a storm comes through it can leave behind a lot of damage. Even if your home is structurally sound in most areas, it can cause roof leaks.

Many times when thunderstorms pass through they can leave roof damage. Wind can also break tree branches that land on your roof, possibly causing a break in the material that protects your roof.

Our restoration and construction divisions are here to help when water and other damages occur in your home. Call us today for more information on how we can help you with our many services. 

Don't Let the Outside Water IN

10/22/2021 (Permalink)

Do not let the outside water into your Henderson home!

Did you know there are several ways that water damage can happen because of water that is on the outside? 

If you said no, let us explain. Water damage can come from a variety of outside factors. Water damage can come inside the home and cause an emergency from something on the outside: 

Yard Drains: When your home sits on land that is not perfectly level or simply drains toward your home instead of away, it needs to be fixed. There are french drains, and other types of drains to install to help better protect your home from improperly draining water. 

Landscaping: The next time you are choosing the plants and trees around your home think about what can protect your home from water damage. A variety of native plants and trees can help move water AWAY from your home. 

Roofing: When doing your inspection on your roof, look for places that need to be resealed or replaced. Roofing can be a leading cause of water damage in your home. 

If you need help with construction to better improve your home, call us today and talk to our construction team. We are here to help!

Water Damages Henderson Home

8/12/2021 (Permalink)

Water Damage in Hiding

When water damage occurs in your Henderson home, there are a variety of ways it can be hiding in plain sight. Water is malleable, so that means it can reach a number of places without you even knowing it; especially, if the water damage occurs without you being present. Water can appear dry without actually being dry. 

When water sets in and is not properly dried out, this is when mold begins to grow and damaging the drywall, carpet, and other contents in your home. 

Water damage does not have to be a huge, catastrophic disaster to need to be professionally cleaned. Even a small amount of water can leave a big amount of damage and costs when left untreated. 

Call our offices for a complimentary estimate on your water damage, so we can find where the water hides!

What is that damp smell in your Henderson home?

8/2/2021 (Permalink)

When you get home from a long day of work, and you notice that there is an odor in your home that you do not recognize --it can be cause for concern. 

So, what is that smell? 

1. It could be mold. When mold spores begin to grow they can emit a smell that is similar to damp, wet clothes or a wet dog. It is not a fun smell, but it is a wake-up call to find out the verdict of the odor.

2. Undiscovered Water Damage such as a small dripping pipe. This may not turn into a problem but if you do not get it repaired, it can turn into full water damage or weaken the sheetrock into a crumbly mess for your home.

3. Full water damages could create an odor in your home. This one is much more obvious because a lot of water damages are discoverable. 

No matter how you find water damage or mold damage in your home --give our office a call so we can help evaluate the damage and help you find out the odor in your Henderson home.

Water Damage and Wet Materials

3/4/2021 (Permalink)

When water damage occurs in your home there are a variety of materials that can be remediated. We work to dry your home it the most efficient way possible. But, sometimes there are materials that cannot be salvaged. 

When wet, some insulation like fiberglass or expanded foam can be dried and saved. Blown insulation that's wet loses it's R-value, or ability to insulate, and should be replaced.

We want to make sure we put your home back "Like it never even happened," and sometimes that takes replacing some of the materials and structure of your home. 

Call us today if you have a water damage or suspect there's water damage,  you cannot find. This happens more often than you think and can impact the insulation as mentioned above.

Call us to speak with a trained and highly skilled team member to help.

Water Damage and a High Deductible

2/26/2021 (Permalink)

SERVPRO® of Henderson, Webster, Union, McLean, and Crittenden Counties offers FINANCING! Let us help you when your emergency damages cannot wait.

We have this option available because we know our customers need us and emergencies do not wait for finances to be perfect. We want to help our customers in the most efficient and quality way possible. The best way to do that is to offer them all the options we have to make things easier on you.

We are here to help! We have partnered with Blue Sky to help you and your financial needs. Call our offices today to get more information on our financing options. 

Our office can be reached at 270-894-4100. We want to take the guesswork out of your emergency damages.

Preparing for Storm Weather

10/30/2020 (Permalink)

If water damage gets to your home, call us today.

SERVPRO® of Henderson, Webster, Union, McLean, and Crittenden Counties brings you useful information to think about when storm weather is upon us: 

• Clean out roof gutters and downspouts. Clogged gutters allow water to back up onto your roof, increasing the chance of water intrusion into your home or business.
• Remove loose debris from your yard. Debris, such as fallen tree limbs or unsecured lawn furniture can become dangerous during heavy winds. 
• Know Your Zone. Determine your flood zoning and prepare appropriately for your city and county.

Flood and storm waters create a different kind of damage to you home. It creates rougher categories and pricier to clean areas. We want to keep your home as prepared as possible, so when these event do happen, you're prepared. 

It's almost Ice time

10/30/2020 (Permalink)

It's almost that time!

Burst Pipes

When December, January, and February hit-- one of the water damages that occurs most often for home owners is when a pipe freezes, bursts, and then causes heinous amounts of water damage in a home. When a family goes on vacation or away for a few days (or even overnight,) and the temperature drops below a certain degree the pipes will freeze. There are several ways to combat that:

• Wrapping the pipes
• Leaving cabinets open
• Letting faucets drip

Ice Dams

Another creation of water damage from ice, are ice dams. The definition of an ice buildup is a long the edge of your roof) is what we refer to as an ice dam. The ice builds up and won’t let the water run off your roof when the ice begins to thaw. Roofs are great for shedding water off your home, but they are not designed to hold water. That  water will then run into your home causing a lot of damage. While the last bit of warm weather is still here it’s a perfect time to prepare.

• Be aware of areas on your roof where ice generally builds up.
• Have the insulation in your home or building inspected to ensure its well-insulated.
• Consider having heat cable and rain gutters installed in areas that tend to build up ice to help ensure you don’t have any problems.

Water damage can happen to anyone's home or business. Try these tips this winter to prevent these emergencies from happening. If you need water damage help, call our offices today for more information.

Water Damage in your Henderson Basement

8/14/2020 (Permalink)

Call us today to help with your water damage.

Do you have water in your basement?

When you wake up to two feet of water in your basement, the first thought is to panic. 

We are here to tell you, it's going to be okay! Water damage happens to everyone and could happen at anytime. SERVPRO® of Henderson, Webster, Union, McLean and Crittenden Counties is here to help! 

We have trained water damage technicians who are on call 24/7 and 365 days a years to be there to help you when you need it the most. We have a team in our office that will talk you through the process, and illustrate what will happen and when, so that you do not have to stress. 

We are here to take the stress away and make it all okay! Water damage is not fun to deal with, but having a company who has years and years of experience can make the process much smoother. 

Call us today to help with your water damage. 

Water Damage to your Henderson Home

8/4/2020 (Permalink)

Our 1-4-8 promise when it comes to your water damage. 

Most people do not know about our 1-4-8 promise to our customers. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more. When water damage occurs you want help, and you want it as fast as possible. At SERVPRO® of Henderson, Webster, Union, McLean and Crittenden Counties, we are here to help. 

Within Minutes

• Water quickly spreads throughout your property, saturating everything in its path.
• Water is absorbed into walls, floors, upholstery, and belongings.
• Furniture finishes may bleed, causing permanent staining on carpets.

Hours 1 - 24:

• Drywall begins to swell and break down.
• Metal surfaces begin to tarnish.
• Furniture begins to swell and crack.
• A musty odor appears.

48 Hours to 1 Week:

• Mold and mildew may grow and spread.
• Doors, windows, and studs swell and warp.
• Metal begins to rust and corrode.
• Furniture warps and shows signs of mold.

More Than 1 Week:

• Restoration time and cost increase
• Structural safety, mold growth, and bio-hazard contaminants pose serious risks to occupants.

Basically, all this information means that the faster a water restoration company can get to you the better chance you have for your home. Call us today for more information!